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rc'S
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« Reply #45 on: August 17, 2007, 06:35:23 AM » |
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Thank you and Johan both. :D |
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06 AB Cabrio #128 GWR
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lvbltec
mini tech
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« Reply #46 on: October 15, 2007, 07:25:30 PM » |
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wow what a nice friendly post about me erica it's good to hear that you love the service that you get when you bring your car into cf. it's ok tho i'm not mad i'll get over it.  ..... tony... service tech. |
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yeah i bet i fixed your car....
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mikeyb17
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« Reply #47 on: October 15, 2007, 11:00:47 PM » |
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Tony - doesn't look like anyone is pped at you. It looks like the front desk is the issue here. Pricing is also not your venu so there can't be anything to complain to you about - other than you are a CF employee. I used to work for Verizon till I was fired for missing time due to my heart issue. The customers always blasted me because someone else didn't do thier job. But I always looked at it like "They aren't yelling at me , just Verizon as a whole" and tried to do the best with what I could help them with. I didn't set pricing either , all I could do was to send them to that department. Sorry but there is nothing I could do, same for you Tony. Don't worry.
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Mikeyb17 - That's me
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lvbltec
mini tech
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« Reply #48 on: October 16, 2007, 12:48:13 AM » |
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but you see the differnace between verison and cf is that when someone doesn;t like the amount of porters inspecintg a loaner or a car get damaged on the lot or what ever the case may be we understand that your not the happy to be at cf in the 1st place and try to do our best to get your mini fix and back to you in the best way and when your not happy you got to that lil survey and give a bad report which cost me alot of $ since i get a bonus off of keeping you happy. so anyways if ya got an issue with something before you kill us on the survey let cf fix it for you cuz it is costing all the techs alot of cash and when that whole no cash thing happens people tend to hurry to make up for it and will start to miss thing and i don't wanna see you have to come back cuz i forgot to do something. idk they way they have it set up is stupid really basicly unless it's all 5 it get not bonus from the surveys and marking 4 because we have no parts(fixed right the 1st time) yeah no cash for me there either they blame the tech for damn near everthing on the surveys.as far as the bonus goes. so for the long winded 50 thousandth time try not to kill us on the surveys it cost me $. thanks
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yeah i bet i fixed your car....
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mikeyb17
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« Reply #49 on: October 16, 2007, 06:50:41 AM » |
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Tony , if you're getting a pay cut because of someone elses fault on the survey that is CF's fault. You can't expect a customer who feels wronged to hold back. That would make the system a purely non functioning system. All the customer would be doing, in the case of something being wrong, is compounding the error and the system would never get fixed. The system will never really be fixed because the dealer always wants a 5 to get thier extra $$. If I get good service it will be a 5, but to give a 5 where not warranted is not going to happen either. If the Front desk person is having a bad day because her dog crapped on the new rug at home and gives really bad service that day at work you can not expect the customer to give a good mark in the system. Bad practice by CF (probably comes from BMW) to get extra $$ , but don't blame the customer for short $$ in your paycheck because of a policy issue at CF.
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Mikeyb17 - That's me
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Trish
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« Reply #51 on: October 16, 2007, 10:49:38 AM » |
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You guys have me worried about dropping Red off tommorow, how many people have had problems with CF in the last 6 months?
That's a pretty loaded question around these parts.........  |
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 2005 HyperBlue Convertible VBCHCHK |
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jrudy01
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« Reply #52 on: October 16, 2007, 11:03:46 AM » |
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You guys have me worried about dropping Red off tommorow, how many people have had problems with CF in the last 6 months?
Boy....Can that question open up a can of worms. My car has been there 4 or 5 times for rattles in the windows and the top. When I first took the car in, it rattled only on the right. The car would sound fixed, so i gave you guys 5 stars...Cha Ching.... About a week later they came back. It takes me a while to get it back, cause I don't always have time to just drop by and drop it off. I also thought maybe it was due to weather. Maybe it rattled more when it was cold than hot. So I bring it in the second time and once again, I drive it off the lot and it sounds great. 5 stars.... Cha ching more money. After a week rattles come back, but now they are on the drivers side. bring it in, you guys fix it and it sounds great...5 stars...mo' money...cha ching. brought it in again and this time i refused to give 5 stars. This time I waited about a week before I answered the surveys. Yes the car still rattles... So Frank tells me convertibles do that. That's great. How come it didn't rattle on the driver's side the 1st year i owned the car. How come you guys fix it, but a week or two later it comes back. How come other convertibles don't have the noise? So now I am learning to deal with it. I would love to know what it would be like for you guys at CF if you had competition in the area. my 3 year warrenty is almost up, so after that, not sure what i will do. Some people have had great service and some have not. I felt everyone has always been nice and courtious, but that doesn't resolve the issues. As for CF docking your salary, that is a CF issue like already mentioned. The survey is too general in my opinion. I don't feel like it has the ability to help you guys improve if needed. Again, too general. Plus if a lot of owners tell you not to wash the car, doesn't that send up a red flag that there might be issues with the car washing techniques they use there? just a thought. A great service that people don't use...mmmm wonder why???  |
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jrudy01
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« Reply #54 on: October 16, 2007, 11:14:25 AM » |
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I think the people care and do try. They have been very sincere, atleast to me. I just have one of those nagging issues. It could be more the way the convertible is made versus the people fixing them. But other people don't have my problem, so I believe it should be fixible.
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MrsBigRed33
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« Reply #56 on: October 17, 2007, 02:23:32 PM » |
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So...one of the reasons B.R. is at C.F. is we are having a roof rack and 2 fork mount bike racks installed. C.F. only had ONE fork mount rack available and Danielle called me to tell me they were on back order. I said that was fine, BUT, we're moving to Italy and we need it before we leave. She told me she'd figure something out, and we said our goodbyes. She called me back not 5 minutes later to tell me that she called a BMW parts place on the other side of the water, they had one in their shop and it would get to C.F. tomorrow! Rave for Danielle and C.F. for getting that together for me:p
Amanda
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MrsBigRed33
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« Reply #57 on: October 18, 2007, 08:30:21 PM » |
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lvbltec
mini tech
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« Reply #58 on: October 19, 2007, 06:12:48 PM » |
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yep i ended up getting your mini. it shoulda been done 1 day sooner but stupid shop politics got int the way and the other tech who pulled it up didn't wanna work on it since i had previously(sucks to be him). so anyways all done good to go sry about the 2nd bike rack issue. see ya and the who survey thing. i think i may have been a bit unclear. if me or frank mess up then we deserve a bad survey. but if the issue is something like what erica post just being upset about 2 5$ an hour people instpecting a loaner car or what not give me a break if i payed you 5$ an hour you wouldn't care about your job that much and really no matter what dealer you go to if they have people to clean your car or move it around. they will most likely give you some flack due to the crappy conditions of thier working enviroment.think of it as going thru the drive thru at mcdonalds. u really gonna expect great service from the 5$ and hour cashier on the other end of the old broken down intercom. more like lucky if your food is hot and correct. |
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yeah i bet i fixed your car....
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Uber Blu
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« Reply #59 on: October 22, 2007, 11:14:43 PM » |
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and the who survey thing. i think i may have been a bit unclear. if me or frank mess up then we deserve a bad survey. but if the issue is something like what erica post just being upset about 2 5$ an hour people instpecting a loaner car or what not give me a break if i payed you 5$ an hour you wouldn't care about your job that much and really no matter what dealer you go to if they have people to clean your car or move it around. they will most likely give you some flack due to the crappy conditions of thier working enviroment.think of it as going thru the drive thru at mcdonalds. u really gonna expect great service from the 5$ and hour cashier on the other end of the old broken down intercom. more like lucky if your food is hot and correct. I absolutely do NOT give a damn if CF only pays the porters $5/hr. for jockeying/inspecting loaner vehicles. My issue is the fact that damage has been done to my MINI on SEVERAL occasions while in the guardianship of CF...damage that should NEVER have occurred! It seems to me that CF is trying to "turn the table" by micro-inspecting a loaner that I use in the hope that damage is discovered which would be billed back to me. (Think of it as a passive way of recouping costs expended for repairing the damage done to my MINI.) |
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 Became a proud 1st time MINI owner on 01/13/07!!! '06 HB/W, #1, #2, #3, #4 (Prod. date: 10/20/06) MINI #15 at GWR 06/10/07 |
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