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Cabbycap
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« on: April 04, 2011, 11:20:34 PM » |
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Just wanted to share the excellent service I received from the folks at Crown Mini of Richmond after purchasing a '07 MCS. The following morning I thought the car housed a diesel from the rattling noise generating near the timing chain, just after starting it. I'm rather fond of diesels, having spent the better part of my career working on them, but my heart sank as soon as I heard it. After a quick search on the Google-Box and a phone call back to the dealer, they fixed me up with the revamped timing chain tensioner. Problem solved and no argument!
I'm loving this car!
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JumpingJackFlash
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« Reply #1 on: April 04, 2011, 11:48:31 PM » |
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Glad to hear it.  |
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BabyBMW
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« Reply #2 on: April 05, 2011, 06:07:58 PM » |
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I bought our last 2 MINI's from Crown. We've had nothing but great service from them and you can get an appointment real quick too.
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Steve, Keep the Shiny side up  |
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HECUBUS001
ça va
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 Offline
Posts: 64
ça va
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« Reply #3 on: April 11, 2011, 07:45:10 PM » |
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Good to know! I'll keep this in mind.
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Jon C.
2006 'Justa - My first MINI (MINI Pearl) Where the fun began
2011 MCS - My current MINI (ça va) Where the fun is now
What was the greatest thing BEFORE sliced bread?
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Mike74JCW
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« Reply #4 on: April 19, 2011, 10:16:39 AM » |
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+1 for Crown service  . The customer care is 500% better than it was back in 2002. My buddy Steve S is one of the service advisors.....he came over from Sales after many years so he knows MINIs in and out. |
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2009 Factory JCW Clubman - Horizon Blue/Hot Chocolate
2006 Cooper S JCW Checkmate - Astro Black/Silver (SOLD)
2003 Cooper S JCW - Pure Silver/Black (SOLD)
2002 Cooper - Pure Silver/Black (SOLD)
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MNI LIMO
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« Reply #5 on: April 19, 2011, 08:10:38 PM » |
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We just bought our new MINI from Crown. I just had some things that needed to be fixed and was at the dealer last Thursday. They did a great job and were very friendly.
Don
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MiniK9
Sydneys Agent
Thread Starter
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Posts: 755
Laurie
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« Reply #6 on: May 04, 2011, 01:18:06 PM » |
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They are so good at Crown that I took my '09 Clubman in and drove away in a '11 clubman :)
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Mini K9 Laurie '09 MCSC British Racing Green with Silver Roof  |
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maacodale
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« Reply #7 on: May 04, 2011, 03:20:06 PM » |
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Explain this please!!!!
No more British Racing Green Clubbie?????
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Dale Blankenship
Poquoson, VA
09 Laser Blue Clubman S
Wife thinks it's hers!
07 Mellow Yellow Cooper S
Of course son thinks it's his!
Guess I need a third MINI!
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MINI OOP
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« Reply #8 on: May 04, 2011, 09:32:37 PM » |
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+ My buddy Steve S is one of the service advisors.....he came over from Sales after many years so he knows MINIs in and out.
Called Crown today about getting an appointment for a rattle in my driver's door and a few other items to get taken care of before my warranty runs out. I was thinking sometime next week might be possible but I've got an appointment for 9 am tomorrow. Can't think of anytime in the past this has happened so quickly, probably took approximately two minutes time... |
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Herb
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maacodale
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« Reply #9 on: May 05, 2011, 12:11:14 AM » |
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several times we needed to get something done at the last minute (Yea I know that's my fault!) and Crown has always gotten us in. First time was with Tyler's radio three days before he left for Florida. Even got a loaner and we didn't even buy the car from them!
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Dale Blankenship
Poquoson, VA
09 Laser Blue Clubman S
Wife thinks it's hers!
07 Mellow Yellow Cooper S
Of course son thinks it's his!
Guess I need a third MINI!
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MiniK9
Sydneys Agent
Thread Starter
Offline
Posts: 755
Laurie
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« Reply #10 on: May 05, 2011, 11:11:59 AM » |
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No I went from an "S" to a Cooper. It is a silver/white package. Love being able to use mid-grade versus preimum fuel. And my insurance went down.
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Mini K9 Laurie '09 MCSC British Racing Green with Silver Roof |
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MINI OOP
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« Reply #11 on: May 05, 2011, 03:50:39 PM » |
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Got to Crown this morning for my 9 am appointment at 8:58 am. Ran into a bit of traffic on 95 because of lane closures. Car was taken in right away and given a brake fluid flush, cabin air filter replacement, new scoop sent to paint today and will be installed next week with heat shielding (being done without question of course but I won't go into that from prior experience at another dealership), wiper blades (declined because the originals had been used only twice), oil change (declined because I've just done it recently), turbo inlet oil line checked, full diagnostic obc check, full visual mechanical check, turbo oil line heat shield installed, all fluids topped off. I can't recall ever receiving this type of service on any one of my many vehicles. Thanks to Dan Weinberger (SA) and Kenny Brown (Service tech) Didn't even need a loaner and it took approximately two hours.....Ok I'm done - - - - - - -
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« Last Edit: May 05, 2011, 04:49:58 PM by MINI OOP »
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Herb
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BabyBMW
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« Reply #12 on: May 05, 2011, 05:34:38 PM » |
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Dan and Kenny will go out of their way to help you. I've have had nothing short of excellent work and friendliness. |
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Steve, Keep the Shiny side up |
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HECUBUS001
ça va
Regular
Offline
Posts: 64
ça va
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« Reply #13 on: May 08, 2011, 12:15:20 PM » |
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Well, here's to hoping that the good reviews continue as I just traded in my 'Justa for a 2011 MCS. So far, they've been more than fair and with any luck it will continue.
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Jon C.
2006 'Justa - My first MINI (MINI Pearl) Where the fun began
2011 MCS - My current MINI (ça va) Where the fun is now
What was the greatest thing BEFORE sliced bread?
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maacodale
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« Reply #14 on: May 08, 2011, 12:29:50 PM » |
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Well, here's to hoping that the good reviews continue as I just traded in my 'Justa for a 2011 MCS. So far, they've been more than fair and with any luck it will continue.
Again, details.......... |
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Dale Blankenship
Poquoson, VA
09 Laser Blue Clubman S
Wife thinks it's hers!
07 Mellow Yellow Cooper S
Of course son thinks it's his!
Guess I need a third MINI!
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