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Author Topic: MOSS MINI is Off my "A" List  (Read 543 times)
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JumpingJackFlash
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Adam


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« on: October 12, 2011, 09:18:41 PM »

It is with a sad heart I must say I am no longer willing to shop at MOSS MINI.  On three separate "consecutive" occasions in the past, I made purchases during a period when they had their 15% off coupon.  On ALL of those occasions, MOSS MINI conveniently forgot to apply the code.  Or maybe their online purchasing system just stinks.  In either case, I had to call their support after the fact to get that amount of money rebated to me. 

Today's purchase attempt/failure was the final straw.  MOSS currently has the LED tail lights listed for $170.  So, I finally broke down and submitted my purchase yesterday.  Well, today I get an e-mail telling me they are no longer available.  Really??   104  So, why then would MOSS MINI keep the option listed on their website?

Well, after some digging, I found the exact same LED tail lights at Gear-Jammin, albeit a little higher at $225.  So, I replied to the cancellation purchase e-mail and said, "That's funny... they look like they're available to me."  So, what is it then?   017

Guess I will just spend my hard-earned $$$ elsewhere.
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SNEEEZY
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« Reply #1 on: October 13, 2011, 08:37:28 AM »

Perhaps "No longer available" means "Out of stock"?

Did you ask for the clarification?

Sorry that you've had consecutive problems with them; I would call back & speak to a manager and explain what has happened and that you've enjoyed being their customer for __ years and that you REALLY enjoyed attending the Saturday tour they put together for HRMINI shortly after they relocated to VA.

Couldn't hurt...
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Life is short. Break the rules. Forgive quickly. Kiss slowly. Love truly.
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maacodale
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« Reply #2 on: October 13, 2011, 08:41:28 AM »

Adam, Call them and ask for Matt Stark. He was my point of contact up there when we did the get together. Mention me to him, by coincidence, he's also a former Maaco employee from the Richmond area.
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Dale Blankenship
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Guess I need a third MINI!
JumpingJackFlash
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« Reply #3 on: October 13, 2011, 09:10:57 AM »

The e-mail said the tail lights were no longer available.  It was really frustrating being told that considering they were still listed on the website, especially after postponing my purchase for some time for other reasons.  I replied with another e-mail to get some clarification, but I don't really think it's going to go anywhere.
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SNEEEZY
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« Reply #4 on: October 13, 2011, 09:26:00 AM »

If the tail-lights are "out of stock", then yes, the website should be updated to reflect that status.  (It's a training opportunity at this point...)

If the tail-lights are "no longer available" (ie: vendor is no longer able to fill orders), then yes, the item shouldn't even be listed on the website.  (Again, another training opportunity for Moss Mini.)

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Life is short. Break the rules. Forgive quickly. Kiss slowly. Love truly.
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« Reply #5 on: October 13, 2011, 09:29:58 AM »

Almost forgot...I **think*** those tail-lights are also available via Outmotoring.com

I'm headed up to Columbus tomorrow...if they have them, I could bring them back for you.  Just let me know either way.
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Life is short. Break the rules. Forgive quickly. Kiss slowly. Love truly.
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« Reply #6 on: October 13, 2011, 09:35:09 AM »

I just checked Outmotoring.com's website...it's not listed there any longer, so perhaps the vendor really is unable to restock and MossMINI simply didn't update their website accordingly.

Those ARE nice tail-lights.   045
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Life is short. Break the rules. Forgive quickly. Kiss slowly. Love truly.
Laugh uncontrollably...and never regret anything that made you smile.
JumpingJackFlash
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« Reply #7 on: October 13, 2011, 09:44:49 AM »

Yes, they are.  The alternate site I listed in the initial post (Gear Jammin) is the only one that has them now.  They also list the same product on E-Bay.
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JumpingJackFlash
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« Reply #8 on: October 14, 2011, 10:04:13 AM »

I was informed there was only one set of tail lights in stock as of 9/7/2011.  How long it was between now and then that they sold is unknown.  What I suspect is MOSS' website does not account for active inventory.  So, if something sells out, they will continue to list it until manually updated.   092
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maacodale
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« Reply #9 on: October 14, 2011, 11:48:58 AM »

With as modernized as that place was, I find that hard to believe! It was a pretty darn impressive place when we were on our tour
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Dale Blankenship
Poquoson, VA
09 Laser Blue Clubman S
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07 Mellow Yellow Cooper S
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Guess I need a third MINI!
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John


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« Reply #10 on: October 22, 2011, 09:45:12 PM »

Ya gotta love technology.......... 023
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